Laser Therapy is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website, book an appointment, or receive treatment at our clinic.
This policy complies with the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information
- Full name
- Date of birth
- Phone number
- Email address
- Home address
Medical Information
To ensure treatments are safe and appropriate, we may collect:
- Medical history
- Current medications
- Allergies or skin conditions
- Hormonal conditions (such as PCOS)
- Pregnancy status
- Previous aesthetic or medical treatments
Medical information is classified as sensitive personal data and is handled with strict confidentiality.
Treatment Records
We maintain records of:
- Consultation notes
- Treatment plans
- Consent forms
- Treatment history and progress
Photographic Records
Clinical photographs may be taken before, during, and after treatment to:
- Monitor treatment progress
- Maintain accurate clinical records
- Support treatment planning
Website Usage Data
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Pages visited
- Time spent on the website
This helps us improve website functionality and user experience.
How We Use Your Information
Your personal information may be used to:
- Provide safe and effective treatments
- Conduct consultations and assess suitability
- Maintain accurate medical records
- Process bookings and payments
- Communicate appointment confirmations and reminders
- Provide aftercare guidance
- Improve our services and website experience
- Comply with legal or regulatory requirements
We will only use your information where we have a lawful basis to do so.
Lawful Basis for Processing Data
We process personal information under the following legal bases:
Contractual necessity
To provide treatments and services you have booked.
Legal obligations
To comply with healthcare, insurance, and regulatory requirements.
Legitimate interests
To manage our business operations and improve our services.
Explicit consent
For sensitive medical data and marketing communications.
Data Storage and Security
Your information is stored securely using appropriate technical and organisational measures to prevent:
- Unauthorised access
- Loss or misuse
- Disclosure of sensitive information
Medical and consultation records are kept securely and accessible only to authorised personnel.
We retain client records only for as long as necessary to fulfil legal, regulatory, and insurance requirements.
Sharing Your Information
We do not sell or rent your personal data to third parties.
However, your information may be shared, when necessary, with:
- Medical professionals involved in your treatment
- Payment processing providers
- Booking or clinic management software providers
- Insurance providers or legal authorities where required
All third parties are required to protect your data in accordance with UK data protection law.
Marketing Communications
We may occasionally send information about promotions, treatments, or clinic updates.
You will only receive marketing communications if:
- You have given your consent, or
- You are an existing client and have not opted out.
You may unsubscribe from marketing communications at any time.
Your Data Protection Rights
Under the UK General Data Protection Regulation, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where appropriate
- Restrict how your data is processed
- Object to certain uses of your data
- Request transfer of your data to another provider
Requests may require identity verification.
Cookies
Our website may use cookies to improve website performance and user experience.
Cookies help us understand how visitors interact with our website and allow us to optimise functionality.
You can manage cookie preferences through your browser settings.
Data Retention
Client records, including consultation forms and treatment notes, may be retained for a period required by insurers and regulatory guidance, typically up to 7 years after your last treatment.
This ensures continuity of care and legal compliance.
Links to Other Websites
Our website may contain links to third-party websites. Laser Therapy is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, clinic procedures, or services.
The most recent version will always be available on our website.
Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact:
Laser Therapy
Email: info@laser-therapy.co
Phone: 01245 201116
If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK authority for data protection.